After-sale service

Improve the performance of your robot through customized advanced services. Intelligent services ensure that appropriate actions are supported at the appropriate time.

1. Supply products

Within one month after the contract is signed, the goods shall be shipped and the waybill shall be delivered.

2. Installation and debugging

The installation and debugging of the core assembly technician shall be completed within one week after the goods arrive.

3. Product acceptance

After installation and adjustment, the user shall complete the acceptance within one week.

4. Free replacement

Within [3] months from the date of acceptance, if there are quality issues with the product, it will be replaced free of charge.

5. Fault handling

The service team is on standby 24/7 and arrives on site within 24 hours.

6. Warranty repair

The entire robot body is guaranteed for free for two years, and the mechanical arm accessory process accessories are guaranteed for one to three years (specific parts are guaranteed according to the equipment manual). Xinhe is responsible for free maintenance, and if unable to repair, it should be replaced in a timely manner to ensure the normal production of the demander.

7. Free upgrade

Within five years, if the user needs to change the workpiece or the production process of the workpiece, Xinhe will provide free modification programs for the robot to ensure the normal operation of the user's new product production.

8. Trainers

Train the operating staff of the user to acquire professional skills and ensure work results.

Consulting:+86 400-0558015

Address:No. 26 Information Road, Zhongguancun, Haidian District, Beijing, 306